When I was fifteen years old
I got my first real job that didn't involve delivering newspapers. It was
working for a neighbor in his pizza joint as the sandwich and chicken guy. I
made the sandwiches and chicken dinners. Somebody else made the pizzas. The first
thing, very first thing Ray the owner showed me, was how to cut the Vienna Bread for the sandwiches.
"Cut the bread as long
as your wiener."
He did not use the word 'wiener'.
I only used that here because family reads this sometimes. Anyway, I was not
shocked. I was not offended. I didn't storm off in a huff and whine about
inappropriate behavior. I cut the bread and made Italian beef and sausage
sandwiches.
A couple of weeks ago I
ordered two long sleeve tee shirts from my favorite place. Eddie Bauer. They
looked great as do all of Eddie Bauer clothes. Unfortunately, after I washed
them, they shrunk. I had three inches from the end of the sleeve to my wrist. So
I went on line to return them. Noticing in the fine print that they do not
accept clothes after they've been washed, I clicked on the 'chat' icon. A very
nice person chatted with me about my predicament and agreed that the shirts
were damaged goods and gave me authority to return them. I could either send
them back in the mail or return them to a store. I chose the store because I
wanted to buy some more great Eddie Bauer clothes. Yesterday morning I drove
on out to Old Orchard mall and walked into the Eddie Bauer Store.
"Can I help you?"
"Yes, I need to return
these shirts. Either for exchange or credit."
The elderly clerk (Probably ten years younger than me) started
typing away on the computer screen. When a quizzical look came over him, I
showed him the return authorization on my phone.
"But you washed them. I can't let you return
those shirts. You washed them."
I explained that I had
already discussed that with the online chat person and they okayed it.
"Oh, I don't know. I'll have to go get my
manager."
I responded, "Well then,
go get his ass over here." Sure, I know. Sounds kind of rough, but I live
in Chicago and that's how people talk. The guy gave me a look and told me, "We do not allow cursing in the
store."
"Oh for krissakes, like
you've never heard that before."
It seems that I was in a bad
mood after driving all the way to Skokie only to be denied my return. May I
also point out that I was wearing Eddie Bauer jeans, an Eddie Bauer tee shirt,
and an Eddie Bauer jacket and sweatshirt.
Okay, this is already a short story
too long. I'll get to the point. I was denied the return by the manager, Gavin,
because I had washed the shirts. I also think the elderly clerk had whined to
him about me using the word 'ass' and there was no way he was going to give in
to me. Seriously, it wasn't a mean thing when I said to get his ass over here.
It's just how some people talk sometimes. Like me. What a bunch of fragile
people we have in our world these days. After leaving the store, I called Eddie Bauer customer support
and will now mail my tee shirts back for a full refund and I got a ten dollar
credit for my next purchase. The nice customer support lady in India also told me that she cannot get Gavin fired.
One more thing. After making
a few sandwiches at Ray's pizza place, Ray told me that I was making the sandwiches too big.