Snowflake

Obviously I am not going to win the "RCN Words CONTEST".  Here is the transcript of my conversation with an RCN cable agent Sunday morning. I have not edited anything out other than my address. We'll pick it up where I explain my problem....

11/26/2017 11:07:07AM		Alan: "No local channels. Been off and on since Friday. I have restarted Tivo box numerous times. I was afraid this would happen when I was sent a message that RCN would be upgrading Tivo boxes. I need this fixed NOW! and I need charges discounted for this month"
		.
	11/26/2017 11:08:05AM	Agent (Gabriel B.): "Hello Alan! Thank you for contacting RCN! I am happy to help you today! I'm so sorry to hear that you are having issues, but I'll be more than happy to help you today! Can you verify the full address on the account, including the city, state, and apartment number if there is one?"
	11/26/2017 11:08:37AM	Alan: "xxxx North xxxx Avenue, Chicago, Il first floor."
	11/26/2017 11:09:12AM	Alan: "My neighbor on the second floor with RCN is also having the same problem."
	11/26/2017 11:09:40AM	Agent (Gabriel B.): "I see you have been a valued customer with us at this address since 5/24/16. We thank you for your loyalty and look forward to providing you many more years of enjoyable service!"
	11/26/2017 11:11:06AM	Alan: "If I am even one minute late with my payment, you guys charge me extra. So I think I should get a discount for putting up with this all weekend."
	11/26/2017 11:11:26AM	Agent (Gabriel B.): "I see there is currently an issue affecting your area. While I am not showing an estimate time for this to be resolved, please be assured that our technicians are working to fix this as quickly as possible! We know that any service interruption is inconvenient, so we appreciate your patience as we get you up and running again!"
	11/26/2017 11:12:10AM	Alan: "Football starts in two hours. The s**t will hit the fan if it isn't back up by then.."
	11/26/2017 11:12:26AM	Agent (Gabriel B.): "Our company considers that content and language to be inappropriate. Out of respect for our employees, if the content and language of this chat does not improve, this chat will be terminated. I want to help you – how about if we start over?"
	11/26/2017 11:12:39AM	Alan: "English?"
	11/26/2017 11:13:44AM	Agent (Gabriel B.): "No using profanity"
	11/26/2017 11:14:08AM	Alan: "Okay, then how about ****"
	11/26/2017 11:15:22AM	Agent (Gabriel B.): "it's still inappropriate but we are working on this & will try to resolve this as soon as possible"
	11/26/2017 11:15:28AM	Agent (Gabriel B.): "Is there anything else I can assist you with today?"
	11/26/2017 11:15:50AM	Alan: "No."
	11/26/2017 11:16:00AM	Agent (Gabriel B.): "Thank you for chatting with me today & for choosing RCN! Have a wonderful day"
	11/26/2017 11:16:02AM	Session Ended

Moments later, Jehovah's Witnesses came knocking at my door again. Good thing I know how to manage anger. I just keep saying my mantra over and over again, "F**K, F**K, F**K, F**K, F**KITY, F**K!" (For the tender souls out there, change that to ****.)