So I got the U-Verse installed yesterday. I'm not satisfied with the television part of it, but I'm saving $80 so I'll adapt. What really pissed me off is that the phone didn't work. I couldn't get any incoming calls. So I first called at&t, but after waiting for fifteen minutes I gave up and went on line. On line I was put in a chat box with a very nice fellow who obviously was somewhere in India. After an hour and a half of farting around in the at&t chat room, I was told it would be working by tomorrow. So tomorrow came, and still no incoming phone calls. Once again I was in the chat room with India. For an hour I chatted, and was apologized to over, and over again, but still... no fix.
Finally, while I was waiting for a higher level tech to come into the chat, I called at&t sales. Two things happened. I was given a $50 credit for my troubles, and I was told that I needed to call an eight hundred number to 'register' my telephone. As simple as that, I called the number and the phone worked. Something the installing tech should have told me, and something the very polite people in India should have told me.